Returns & Exchanges

At Mrs. Alice, we want you to be delighted with your tablescape treasures; however, if you are not completely satisfied, we offer returns on most items within 14 days of receipt. Please ensure all products are returned in their original packaging and in unused, pristine condition.

1

Initiate Your Return

Contact our dedicated concierge team via email with your order number and the names of the items you wish to return to receive your authorization code.

2

Prepare Your Parcel

Carefully repackage your items in their original boxes with all protective padding to ensure delicate glassware and ceramics are not damaged during transit.

3

Dispatch the Package

Affix the provided return label to your parcel and drop it off at your nearest authorized courier location, ensuring you keep a copy of the tracking receipt.

4

Receive Your Refund

Once our quality control team has inspected the returned goods, we will process your refund to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing